Live Website Chat

Customer support, messaging and appointment scheduling

Transform web traffic into appointments with Silent Partner's Live Chat Services. Our expert team engages visitors in real-time, answering questions, offering assistance, and driving conversions. Optimize your website for maximum impact.

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About

A service where a Live Agent respond to chat enquiries on your website(s) on your behalf with highly customised solutions such as diary maintenance, information delivery, order processing and bespoke workflow solutions. All chats are ticketed and registered and you will be provided with a summary at the close of the chat. Chat Enquiries will be responded to Mon-Fri AEST from 9am to 5pm excluding public holidays.

Description

Imagine converting a web visit into an appointment in one easy step. Silent Partner’s Live Chat Services have taken website chat to the next level – offering personalised solutions to ensure your website is working hard.

Our Live Chat Services can:

  • Monitor visits to your website
  • Make your website interactive
  • Engage with visitors in real time
  • Answer any questions they may have
  • Send information, brochures or quotes
  • Capture visitor details so they become leads
  • Schedule call backs or appointments with carefully screened visitors
  • Reduce website bounce
  • Increase the return on your website marketing investment

With Silent Partner’s Live Chat service, your website can now have live “salespeople” responding to visitor enquiries so you will stand out from your competitors.

Clients use our Live Chat services to:

  • Answer frequently asked questions immediately and accurately
  • Provide customer support on e-commerce sites to ensure full shopping carts make it through to the checkout
  • Provide personalised, real time assistance to any website visitor
  • Offer simple technical support to increase online sales
  • Encourage visitors to spend more time on your website which in turn can improve organic search rankings
  • Increase sales by suggesting additional items or other product options that suit the visitor’s requirements
  • Respond to requests for more information or quotations on your behalf

Adding Live Chat to your website demonstrates your commitment to customer service by providing an additional layer of communication with your potential customers.

Want to learn more about our Live Chat service? Click here
Have a question? Ask us here
See our Live Chat Service Plans click here
If you are ready to begin engaging with visitors to your website, start your 7 day free trial here