Frequently Asked Questions

Absolutely! There’s no need to change your number. With The Silent Partner, you can continue using the same number your clients call you on. We’ll provide you with a unique virtual office number for your business, and you simply divert your existing number to this virtual number. Your clients will still call your original number, and our friendly, professional team will handle the calls seamlessly.

You can start immediately! Once you sign up, we ensure a seamless onboarding process. Your account will be set up within the hour, and you’ll be ready to benefit from our services and support right away.

Your calls will be answered using a personalised script that you provide during setup with The Silent Partner. You have full control over your script and can update it anytime by emailing the revised version to changes@silentpartner.com.au.

Yes, we offer flexible call transfer options. Depending on your plan, we can either take a message and forward it to you, or transfer the call directly to a specific number—whether it’s a landline or mobile phone anywhere in the world. While call transfer incurs a connection fee, we always provide you with the choice to decide how you want to handle the call.

Our call attendants will always inform you about the caller and the nature of the call before transferring, giving you the option to take the call or request a message instead.

We encourage clients to provide us with additional information about their company, such as a frequently asked questions (FAQ) page. This allows us to answer your callers’ questions professionally and accurately.If we have the necessary information, we’ll address the caller’s query. If not, we’ll direct the caller to the appropriate contact within your company and ensure we gather all relevant message details to forward to you.

Certainly! We specialise in providing comprehensive Diary Management and Booking Support Services, tailored to meet the unique needs of your business. Our experienced team understands the importance of managing appointments, scheduling, and maintaining seamless communication between you and your clients.

With our Diary Management service, we handle appointment bookings, cancellations, rescheduling, and reminders, ensuring your calendar stays organised and optimised. Our skilled receptionists manage all incoming calls, inquiries, and appointment requests, allowing you to focus on delivering exceptional services to your clients.

Whether you’re running a busy medical practice, a wellness centre, or another service-based business, we have the expertise to manage your diary effectively. By entrusting us with your diary management, you can streamline your operations, enhance customer satisfaction, and save valuable time and resources.

To learn more about our tailored Diary Management and Booking Support Services, please call us at  1300 88 45 45 or email changes@silentpartner.com.au. We look forward to helping you elevate your appointment management and improve your customer experience.

Yes, we can provide additional phone numbers, including national numbers, as well as 1300 and 1800 numbers. Our flexible solutions ensure you have the right phone numbers to meet your business needs.

We offer convenient payment options for your invoices. You can choose to pay via Credit Card or Direct Debit. Our automated billing system processes your invoices within the first five days of the billing cycle, based on the payment method you’ve provided.You will receive a monthly invoice via email around the anniversary date of when you joined The Silent Partner. The invoice will include a detailed breakdown of all services and consumables utilised.

No, we don’t believe in binding our clients to lengthy contracts or memberships. With The Silent Partner, you enjoy the freedom of a month-to-month (30-day) license agreement. Should you decide to cancel your account, we only require one month’s notice.

Certainly! We understand that your business needs may evolve over time. That’s why we offer the flexibility to upgrade or downgrade your service level whenever necessary. This ensures you’re always on the best plan to suit your requirements, giving you the agility to adjust your services as your business grows or changes.