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Frank Stillone, the visionary behind The Silent Partner, recognised the challenges faced by businesses in managing their incoming calls effectively while maintaining a high level of customer service. With over 25 years of experience in Civil Engineering, Building, Telco, and Communications industries, Frank's entrepreneurial spirit and commitment to excellence led him to create The Silent Partner—a solution that bridges the gap between exceptional customer experiences and efficient call handling.
Drawing on his strong background in engineering and his passion for process engineering and flawless design, Frank has developed innovative systems and processes that empower businesses to operate more smoothly and effectively. His extensive experience in commercial software systems design, deployment, and project management for organisations nationally and internationally has further fuelled his drive to deliver cutting-edge solutions.
Frank's hands-on approach and dedication to building strong client relationships have been instrumental in cultivating a team that shares his vision of providing reliable, cost-effective, and tailored virtual reception services. With his special skill for designing processes and optimising business practices, Frank ensures that The Silent Partner delivers seamless call handling and outstanding customer service for our clients.
As the owner and founder of The Silent Partner, Frank continues to drive the company's growth and expansion while staying true to his core values of exceptional quality, technological innovation, and client satisfaction. His expertise and leadership have solidified The Silent Partner's position as a trusted industry leader, serving businesses across various sectors with unrivalled professionalism and excellence.
Meet Azil, our exceptional Customer Care and Administration Support team member who joined us during a challenging time of lockdown. Azil has quickly become an invaluable member of our team, bringing a wealth of skills and a vibrant energy to our organisation.
With her sharp intelligence and keen attention to detail, Azil ensures that every customer interaction is handled with utmost care and efficiency. Her ability to empathise and understand the needs of our clients sets her apart, as she goes above and beyond to provide personalised support and solutions. Azil's genuine compassion and dedication shine through in her interactions, making our customers feel heard, valued, and truly taken care of.
What truly sets Azil apart is her quick thinking and adaptability. In a fast-paced environment, she consistently demonstrates her ability to think on her feet and find creative solutions to any challenges that arise. Her positive attitude and proactive approach make her an incredible asset to our team, and we are grateful to have her on board.
When it comes to customer care and administration support, Azil is a true professional who embodies our commitment to excellence. Her exceptional skills, combined with her warm personality, make her a pleasure to work with and a trusted point of contact for our clients.
Next time you reach out to us, you may have the pleasure of interacting with Azil. Rest assured that you will be in capable hands as she strives to deliver top-notch service and exceed your expectations.
Erz is passionate about helping business owners, startups and people with big ideas get their projects up and running.
As a seasoned Account Manager for multinational technology companies turned fearless entrepreneur, Erz has built thriving platforms, businesses, and communities. He has experienced the thrills and the spills from an exciting tech startup exit to business shutdowns.
Erz has a track record of leading teams in a diverse range of organisations. Small business, startups and large multinational organisations. He takes a collaborative approach to work, listening and taking on broad perspectives and then a focus on delivering.
Throughout his career he has been the first line of support for customers working to deliver innovations in mobile telecommunications, mobile apps, ecommerce and online marketplaces. The projects have been across software and hardware and working in the technology sector has meant he has learnt to adapt and change to the needs of the day. With a growth mindset he is always exploring new ideas and new ways of working.
