Live Email Support

Deliver Exceptional Service Within Minutes

‍How promptly do you currently respond to email enquiries? It could be the first contact made by an important future client. But for most businesses, responding to enquiry emails is given a low priority.
So how do you want your future clients to perceive your service?

‍Personalised Responses Every Time

‍Silent Partner offers Live Email Support Services for business owners who are serious about building their business and providing superior customer service.
More than an automated response, our Live Email Support team will provide bespoke responses to all enquiries. You simply give Silent Partner access to your generic email accounts (e.g. enquiries@, sales@, info@, support@ or accounts@) and we take care of the rest.
All responses are ticketed and registered so you can monitor the actions and responses taken.

‍How Can Live Email Support Grow Your Business?

Silent Partner’s Live Email Support service is unique and assists you to grow your business by:

• Constantly monitoring your nominated email account/s
  
• Immediately responding to all online enquiries from these accounts
  
• Tailoring each response so it is relevant to the enquiry
  
• Demonstrating your commitment to delivering outstanding levels of personalised service
  
• Supplying an opportunity to stand out from your competitors
  
• Allowing you and your team, the freedom to focus on other tasks knowing all potential new business and other enquiries are being expertly taken care of
  

‍Typical Live Email Support Responses Include:‍

• Answering frequently asked questions
  
• Qualifying leads
  
• Making appointments or bookings
  
• Creating calendar entries for future follow up calls
  
• Providing links or directions to relevant online information sources